FAQ

To contact customer service please call 604-536-2105 or 1-888-536-2105 or email [email protected].

Heroes Lottery: There are 519,500 tickets available for sale.

50/50 Plus Lottery: There are 652,500 tickets available for sale.

Daily Cash Plus Game: There are 211,200 tickets available for sale.

Heroes Lottery: 3pack (3 tickets) for $75, 7pack (7 tickets) for $125, 21pack (21 tickets) for $300, and 40pack (40 tickets) for $500

50/50 Plus Lottery: 2pack (2 tickets) for $15, 6pack (6 tickets) for $30, 20pack (20 tickets) for $60, and 40pack (40 tickets) for $80

Daily Cash Plus Game: 2pack (2 tickets) for $25, 6pack (6 tickets) for $50, and 12pack (12 tickets) for $75

A ticket purchaser must purchase a Heroes Lottery ticket to be eligible to buy tickets in the 50/50 Plus Lottery or the Daily Cash Plus Game.

A complete searchable winner’s database will be available on this webpage on or before August 6, 2023.

Heroes Lottery: Chances are 1 in 519,500 (total tickets for sale) to win a grand prize. Actual odds depend on number of tickets sold. All inquiries, if any, on the odds of winning, are to be made to the licensee prior to the purchase of ticket(s).

50/50 Plus Lottery: Chances of winning the 50/50 prize will depend on the number of tickets sold. 

Daily Cash Plus Game: Chances are 1 in 211,200 (total tickets for sale) to win the main prize.  Actual odds depend on the number of tickets sold.

50/50 Plus maximum prize payout can be $1,091,550, however the 50/50 Plus prize is dependent on the number of tickets sold.

If your cheque is returned to us by the bank or if a credit card payment is charged back, you will be contacted by MNP LLP and given an opportunity to provide replacement payment within two business days. Any tickets issued will be considered invalid until replacement payment is received.

Purchasers must be at least 19 years of age. If a winning ticket bears a minor’s name, the prize will be lawfully delivered on behalf of the minor to the minor’s parent, legal guardian, or trustee.

Yes. The rules governing British Columbia Charitable Lotteries allow for online ticket order taking.  The following four conditions must be met to purchase tickets online.

1. Ticket purchasers must be physically in the province of BC when placing the order.
2. They must be residents of BC.
3. The address given for tickets to be mailed to must be a valid BC address.
4. The entire payment transaction must take place in British Columbia.

Non-residents of British Columbia cannot purchase tickets by phone, fax, mail or over the Internet.

Yes, but there are certain restrictions and conditions which must be met.

The lottery is intended for BC residents.  Ticket buyers must be in British Columbia at the time of purchase. 

A non-resident of British Columbia may purchase a ticket only if the entire payment transaction takes place while the person is physically in British Columbia and if the ticket or a receipt is issued at that time. Tickets must be purchased at a retail sales outlet (London Drugs).

A non-resident of British Columbia cannot purchase a ticket via the Internet, by phone, by fax or by mail but must purchase at a retail sales outlet only.

Tickets or receipts will not be distributed to, mailed, or otherwise sent to a non-resident’s third-party address in British Columbia.

PLEASE NOTE: VANCOUVER GENERAL HOSPITAL AND THE PRIZE HOMES ARE NOT OPEN FOR SALES OR VISITING AT THIS TIME.

A resident of British Columbia may purchase a ticket only if the entire payment transaction takes place while the person is physically in British Columbia and if the ticket or a receipt is issued at that time. When a resident of British Columbia is outside the province of British Columbia, they may not place an order to purchase tickets. This restriction includes all methods of ordering tickets including mailing in your order.

For further information on restrictions on purchasing, please see Licensed Charitable Gaming Rules, Gaming Policy and Enforcement Branch, Province of British Columbia. The website for this information is https://www2.gov.bc.ca/assets/gov/sports-recreation-arts-and-culture/gambling/licences/rules-licensed-charitable-gaming.pdf.    

Heroes Lottery: 3,220 prizes will be awarded.

50/50 Plus Lottery:  1 prize will be awarded.  (The money received in ticket sales will be divided evenly between the winner and the charity).

Daily Cash Plus Game: 211 prizes will be awarded.

Heroes Lottery: Approximately $2,937,027.74 based on MSRP as provided by our suppliers and includes related taxes.

50/50 Plus Lottery: Total prize value is dependent on number of tickets sold.

Daily Cash Plus Game: Total prize value is $325,000.

No, lottery tickets are not tax deductible; even though proceeds support a charitable cause.

Your ticket purchase raises funds for specialized adult health services for all British Columbians.  We partner with donors to drive innovation and sustainable health care at VGH, UBC Hospital, GF Strong Rehab Centre, Vancouver Coastal Health Research Institute and Vancouver Community Health Services.  Funds also support programs of the B.C. Professional Fire Fighters’ Burn Fund including the annual Burn Camp for young burn survivors.

On the official ticket sheet, which is a normal letter size piece of paper, your official ticket numbers are listed on the right-hand side of the sheet below the Heroes Lottery shield. The first group of numbers will be for the Heroes Lottery, the second group of numbers will be for the 50/50 Plus Lottery and the third group of numbers will be for the Daily Cash Plus Game. Should you not purchase either the 50/50 Plus Lottery or the Daily Cash Plus Game, these categories will not be printed.

Yes, after each draw the winner is recorded and the ticket number then goes back in for every prize category.  Tickets must be purchased before the designated cut-off dates to be eligible for a prize. 

You do not need your ticket to claim your prize. Your name, address, and phone number are recorded in the database along with your ticket number. If you would like a replacement ticket, you can call 604-536-2105 or toll free 1-888-536-2105 or email [email protected].

Lottery winnings are considered a windfall and not taxable in Canada.

We respect your privacy. VGH & UBC Hospital Foundation protects personal information and adheres to all legislative requirements with respect to privacy. 

We do not rent, sell, or trade our mailing lists.  Information provided through ticket purchase will be used to deliver services and keep you informed on Foundation activities, including programs, services, and special events, funding needs, opportunities to volunteer or give and more, through periodic contacts. 

To be removed from these contacts, call 604-875-4676 or email [email protected].

No. Ticket numbers are computer-generated in ascending order starting at a pre-determined number.

Yes, although one person will be designated as the primary purchaser and will be responsible for distributing the winnings between the multiple purchasers.  The licensee is not responsible for distributing winnings or resolving disputes between ticket purchasers. 

Prizes must be claimed within twelve (12) months of the Final Draw.

The Grand Prize winner must decide on which option they are taking within 10 days of being awarded the prize.

All unclaimed prizes become the property of the 2023 Hometown Heroes Lottery (with GPEB approval) after a period of 12 months once notification of winning tickets has been sent by mail or by email followed by two telephone calls.

If a prize is won that has a value greater than $1,000, the primary ticket purchaser will be notified by phone, email, and/or mail by the VGH & UBC Hospital Foundation.  If a prize is won that has a value of $1,000 or less, the primary ticket purchaser will be notified by email and/or letter in the mail.  A complete searchable winner’s database will be available on this webpage on or before August 6, 2023.

If you purchase online, you will receive your ticket by email immediately.  If you purchase your ticket by phone, and provide an email address, you will receive your ticket by email immediately. If you purchase by phone, and do not provide an email address, you should receive your ticket in approximately 2 – 3 weeks after the order is placed.  If you purchase by fax or mail or at London Drugs, you should receive your ticket in approximately 2 – 3 weeks after the order is placed.  If you do not receive your ticket(s) within 2 – 3 weeks, please call 604-536-2105 or 1-888-536-2105 or email [email protected].  

Welcome Bonus Deadline
Midnight, Thursday, May 18^th, 2023

Heroes Bonus Deadline
Midnight, Friday, June 2^nd, 2023

Summer Bonus Deadline
Midnight, Friday, June 16^th, 2023

Early Bird Deadline
Midnight, Thursday, June 29^th, 2023

Final Sales Deadline (all three lotteries)
Midnight, Thursday, July 13^th, 2023 or earlier, if all tickets are sold out.

Welcome Bonus Draw
Tuesday, June 20, 2023
MNP LLP at 9:00 am
15303 Avenue, Surrey, BC

Heroes Bonus Draw
Tuesday, June 20, 2023
MNP LLP at 9:00 am
15303 Avenue, Surrey, BC

Summer Bonus Draw
Tuesday, July 18, 2023
MNP LLP at 9:00 am
15303 Avenue, Surrey, BC

Early Bird Draw
Tuesday, July 18, 2023
MNP LLP at 9:00 am
15303 Avenue, Surrey, BC

Final Sales Draw
Final and Grand Prize, 50/50 Plus Lottery and Daily Cash Plus Game, and all remaining prizes with a value over $1,000
Thursday, July 27^th, 2023
MNP LLP at 9:00 am to 1:00 pm
15303 Avenue, Surrey, BC

Balance of draws in the Main Lottery valued at $1,000 or less will be completed at MNP LLP, 15303 Avenue, Surrey, BC on Thursday, July 27^th, 2023 from 9:00 am to 1:00 pm.

The professional services firm, MNP LLP, ensures that all paid tickets are in the draw.

All order forms received by Hometown Heroes Lottery become the property of the licensee and will not be returned to the sender.

Yes, all winners’ names are publicized as part of the winners list.

Heroes Lottery: All prize draws will be conducted in accordance with Gaming Policy and Enforcement Branch Licensed Charitable Gaming Rules. All winners will be drawn by using a Random Number Generator. All winners will be chosen in order of ascending value, starting with the prize of least value.  Each ticket is re-entered for every prize category.

50/50 Plus Lottery:  The 50/50 winner is drawn using a Random Number Generator.

Daily Cash Plus Game: All prizes are drawn using a Random Number Generator.

Heroes Lottery

• Purchase by phone, fax, mail, online, or in person at London Drugs only.
• One method of payment only for phone, fax, and web orders.
• Credit Cards accepted are Visa, Visa Debit, MasterCard, and American Express. PLEASE NOTE: WE DO NOT ACCEPT VISA DEBIT CARDS FOR PURCHASES BY FAX OR BY CANADA POST MAIL
• Mail in purchases can be made by Credit Card, Cheque or Money Order.
• London Drugs will not accept Personalized Cheques, but they will accept Money Orders (made out to London Drugs Limited), Credit Cards, Debit Cards, and Cash.
• All Cheques should be made payable to Heroes Lottery.
• All 3packs, 7packs, 21packs, and 40packs must contain the same purchaser’s information and will be mailed to the primary ticket holder.

50/50 Plus Lottery

• 50/50 Plus orders will not be accepted without the purchase of a Heroes Lottery 3pack, 7pack, 21pack, or 40pack.
• Each 50/50 Plus Lottery ticket must contain the same customer information as the Heroes Lottery 3pack, 7pack, 21pack, or 40pack it was sold with.
• A ticket purchaser must purchase a Heroes Lottery 2023 ticket to be eligible to purchase 50/50 Plus Lottery tickets.

Daily Cash Plus Game

• Daily Cash Plus Game orders will not be accepted without the purchase of a Heroes Lottery 3pack, 7pack, 21pack, or 40pack
• Each Daily Cash Plus Game ticket must contain the same customer information as the Heroes Lottery 3pack, 7pack, 21pack, or 40pack it was sold with.
• A ticket purchaser must purchase a Heroes Lottery 2023 ticket to be eligible to purchase Daily Cash Plus Game tickets.